--- title: "Managed Services & Support | OOZOU" description: "Proactive monitoring, incident response, and continuous improvement so production stays healthy after launch." canonical: https://oozou.com/services/support-maintenance locale: en --- # Managed Services & Support > Proactive monitoring, incident response, and continuous improvement so production stays healthy after launch. Shipping is not the finish line. We provide managed support with clear SLAs: observability, on-call response, dependency updates, performance tuning, and a backlog of improvements informed by real production signals. You keep product ownership; we keep the platform reliable, documented, and ready for the next release. ## Key Capabilities - **Observability & Alerts**: Metrics, logs, traces, and actionable alerts so issues surface before customers complain. - **Proactive Support**: Capacity planning, dependency updates, and fix-before-fail work — not only ticket firefighting. - **Maintenance & Patching**: Scheduled updates for frameworks, OS images, and services with tested release paths. - **Continuous Improvement**: Performance, cost, and reliability workstreams driven by production data and product goals. ## Technologies We Use Prometheus, Grafana, Datadog, New Relic, PagerDuty, Sentry, OpenTelemetry ## Our Approach 1. **Onboard**: Knowledge transfer and access 2. **Instrument**: Monitoring, alerts, and runbooks 3. **Monitor**: Health and SLO tracking 4. **Maintain**: Patches, upgrades, and fixes 5. **Improve**: Reliability and performance work 6. **Report**: Clear status and recommendations ## Budgets of All Sizes We work with budgets across the full range. The team adapts scope, size, and engagement model to what you can spend, without lowering the bar on how we build. - **Enterprise**: Full delivery teams for complex platforms, with the security, compliance, and process rigor large organizations expect. - **Growing Teams**: Flexible engagements that scale with you. Add capacity when you need it, scale back when you don't, without renegotiating from scratch. - **Small Business & Startups**: Lean, focused builds that get the essentials right. We help you trim scope, not quality, so a modest budget still ships a solid product. ## Why This Matters - **Uptime Focus**: Proactive care that keeps SLOs healthy and incidents rare. - **Focus Your Team**: Your people build product; we keep production steady. - **Predictable Cost**: Clear retainers and SLAs instead of emergency firefighting bills. - **Specialist Depth**: Access to senior operators across cloud, app, and data stacks. ## Frequently Asked Questions ### What does OOZOU's managed support cover? Proactive monitoring, incident response, dependency and security updates, performance tuning, and continuous improvement, so production stays healthy long after launch. ### Which monitoring tools does OOZOU use? Prometheus, Grafana, Datadog, New Relic, Sentry, and OpenTelemetry for observability, with PagerDuty for alerting and on-call escalation. ### Does OOZOU support systems it did not build? Yes. We onboard external systems with an audit, add observability, and take over operations once we understand the failure modes. ### Does OOZOU offer SLAs? Yes. Support engagements come with defined response times and escalation paths sized to how critical the system is, from business-hours coverage to around-the-clock options for critical systems. ## Related All services: [Services](https://oozou.com/services) ([markdown](https://oozou.com/services.md)). Case studies: [Case Studies](https://oozou.com/case-studies) ([markdown](https://oozou.com/case-studies.md)). --- Contact OOZOU: hello@oozou.com · +66 2544 0000 · https://oozou.com/contact More for AI agents: https://oozou.com/llms.txt · every page has a markdown twin at its URL plus ".md"