Support and Maintenance Services

Our support and maintenance services are designed to ensure the ongoing functionality, stability, and security of your software, web applications, and mobile applications. We support you with these services, so you can focus on your core business functions, saving time and costs while ensuring smooth operations and continual support for your software requirements.

Maintenance Agreement (MA) and Service Level Agreement (SLA)

Our expert team is dedicated to providing comprehensive support and maintenance, enabling your digital products to perform optimally and remain secure long after their initial deployment.

We offer Maintenance Agreement (MA) and Service Level Agreement (SLA) which encompass a range of ongoing activities and services aimed at maintaining the health and performance of your web applications, mobile applications, and any custom software solutions.

Our Maintenance Agreement (MA)

We keep your software running smoothly, safely, and up-to-date by offering:

• Fixing Functional Software Defects: Our team promptly addresses any bugs or issues that arise, ensuring minimal disruption to your operations. We prioritize critical fixes to maintain the stability and functionality of your systems.
• Library / Framework / Infrastructure Security Updates: Keeping your software secure is a top priority. We apply regular security patches and updates to protect your systems from vulnerabilities and ensure compliance with industry standards. Implementing preventive maintenance helps minimize issues, improve efficiency, and reduce the risks and chances for failure in software systems.
• Ticketing System: We use the ticketing system to efficiently track and manage your requests. So, we address each issue promptly and effectively.
• Performance Monitoring and Regular Reporting: We continuously monitor and optimize the performance of your web and mobile applications, making adjustments to enhance speed, responsiveness, and overall user experience. This allows us to identify and address potential issues before they impact your users.
• Periodic Review and Recommendations: We provide regular reviews and recommendations to help you stay ahead of the competition and meet evolving user expectations.
• Dedicated Support: Our support team is available to assist you with any issues or questions you may have via phone, email, and live chat with quick response time.
• Additional Services: Apart from the mentioned services, we also offer additional services based on your requirements.

Our Service Level Agreement (SLA)

We respond to any critical faults within defined time targets by offering:

• Office Hours Response: Our team is available during office hours to respond to your issues within 24 hours, every day of the year. This ensures that you receive prompt assistance whenever you need it, regardless of holidays or weekends.
• Regular Reporting: We provide regular reports detailing our performance to offer transparency into our service delivery, helping you stay informed about the status of your systems and any actions taken to resolve issues.
• Ticketing System: Our efficient ticketing system allows you to report and track issues seamlessly. This ensures that all your requests are managed systematically, and you are kept informed about the progress and resolution of each issue.
• Dedicated Support: Our dedicated support team is available to assist you with any queries or issues you may have. Whether it is via phone, email, or live chat, we ensure you receive timely and effective support tailored to your specific needs.
• Periodic Review and Recommendations: We conduct regular reviews of your systems and provide recommendations to improve performance and prevent potential issues.
• Extended Coverage: We can customize our SLA to match your operational needs as we understand that different businesses require different approaches.