A lot of people in the industry believe that we're moving toward an era of passwordless authentication. I'm not sure we'll end up completely passwordless, but I can see the benefits. I believe passwords still have room in professional applications for power users but I also believe that passwordless authentication has a lot of benefits for apps aimed at helping less tech-savvy users. Let's take a look.
Providing service level commitments to your customers helps build trust. However, if you are unequipped to fulfill those guarantees, you could damage your brand or worse, face fines from regulators. Usually the team best equipped to take care of your service is the team that built it. Should you consider outsourcing your SLA commitments to your vendor?